Psychology FAQ's:
Frequently Asked Questions
We answer all your questions and concerns regarding psychology, the sessions, costs and anything else. If you are interested in how the process works, check out more info here.
What does it cost?
Our 2023/4 fees schedule can be found here.
Fees are payable at the time of the consultation, EFTPOS facilities are provided.
As a Southern Cross Affiliate provider, we can claim directly on your behalf should your health insurance plan include Clinical Psychology. Please check directly with Southern Cross to confirm, and note that this is typically a part-payment.
How long are sessions?
Standard sessions are 50-55 minutes long.
The initial assessment/sessions is up to 90-minute long, to give extra time for your psychologist to understand your current situation, and start a discussion about your individualised treatment plan toward the end. This also gives time for you to both get to know each other, allowing you to see if you feel comfortable working together.
What if I can't attend a scheduled session?
Life happens! We’re happy to change or cancel booked sessions.
Due to demand for consultations, please note that fees apply to appointments cancelled or re-scheduled where less than 48 hour's notice (2 working days) is given.
Late reschedule/cancellation fees
$50 fee when 24-48 hour's is notice given;
full consultation fee when less than 24 hour's notice is given or where the appointment is missed.
Due to the high demand for our services, fees apply to late cancellations (including late notice re-scheduling of appointments).
Late cancellation & missed appointment fees give recognition to the time clinicians have held aside for the appointment, and time they have spent preparing for the appointment. Additionally, they recognise clients on a wait list, who have insufficient time to re-arrange their schedules to attend a short-notice appointment.
Where an appointment is missed, or a late cancellation/change is made with less than 24 hour's notice (within working days), the full consultation fee will be automatically invoiced. Please note cancellation time frames exclude weekend days and public holidays.
Where a late cancellation/change is made between 24-48 hour's (within working days) before the scheduled appointment, a fee of $50 will be automatically invoiced. Please note cancellation time frames exclude weekend days and public holidays.
Cancellation fees may be waived in cases of sudden significant illness or emergency (such as hospital admission, with GP or doctor letter), at the clinical director’s discretion.
Do I need a referral from my GP?
No, as we are a private service you can self-refer using our online form.
Your GP or specialist doctor can also refer you to us using the online referral form, or by emailing a referral directly. We will liaise with your GP as standard practice.
